We do our best to fulfill all orders placed. However, keep in mind that there may be certain orders that we cannot process and that we must cancel. The reasons include limitations on the quantities available for purchase, lack of availability of stocks or problems identified by our credit department and to avoid fraud.
Our customer service team will contact you if all or part of your order is canceled. If your order is canceled after it has been charged to your credit card, that amount will be reversed in your Card Account.
- No payment receipt
- Unpaid orders are treated as canceled.
- Cancellation by the client
Contact our customer service in case you want to cancel the order. Upon receiving the cancellation notice, we will cancel the order and refund the full amount if the order has not been processed by us. We cannot cancel orders that have already been processed or shipped by us. In some cases, this may happen within 12 hours after the order is placed.
If the payment was by credit card, we will refund your credit card. If the payment method was Check / Money Order, we will send you a check / Money Order if it has not been deposited. The check / money order will be sent only to the customer’s billing address.
Usually, refunds are processed in less than 10 business days. In case of payments by check or money order; it may take longer for the Check to be delivered to your billing address and for the funds to be credited to your account after depositing the Check.
Please note that we will not be responsible for credit card account credit card delays, as it is managed by the cardholder’s issuing bank.
Call us at +1 (800) 760-4601 or email us at firstname.lastname@example.org if you have any questions.