Q 1. My online medication order has not yet been shipped, what is the delay?

There are a number of reasons why your order for RxGenericMedicines may not have been sent yet and the easiest way to know why is to simply contact us and ask. However, for a quick reference, your best indication of why your order has not been sent is to verify the status of the order and, for the most part, is quite explanatory. There is a problem with your payment and you must contact us to resolve the problem, or we are still waiting for your payment to arrive by mail. For a more detailed explanation of the various medication delivery status codes, see our Frequently Asked Questions about order status.