Q 5. I have been charged twice. Whom can I contact about this?

If you received a double charge, accept our sincerest apologies. Sometimes there is a communication error between our website and the bank and, as a result, the website will try again automatically causing a double charge. Many times we will notice it before you do so and we will refund you immediately, however, if you notice the error before us, let us know and we will issue the refund without delay.